Terri’s Tuesday Tip ~First Response~
Tuesday, February 7th, 2012There are 3 things that are most important in a first response: SHORT, personal, compassionate. There will be time enough to write more when they write back…and they write back more often when we can clearly establish a rapport with them at a heart level.
I wonder…if someone just came up to you and started talking to you about the things in their email, not knowing who you were, how would you react? If you began to talk to them using words you normally use in church and saw that they didn’t quite “get it”, would you change your words? Sometimes we get in the habit of expressing things certain ways, and when we’re talking to pre-believing friends, we have to remember that it’s not in their vocabulary, or in their thinking. We are listened to more, when we are being a peer that’s sharing struggles and how I’ve gone through them, rather than someone who has the answer.
In responding to hurt, we use compassionate facial expressions and tones of voice. Because we don’t have that in TMC, we have to be specific with our words, so that our compassion and empathy are clear. Even if we can’t empathize with their specific situation you can imagine that they might be feeling, afraid, tired, and discouraged, because you’d feel that way, if you were in it. And, if someone was showing a bit of their heart, I’m sure you wouldn’t be only giving them a “recipe” for a solution to their problem. What we communicate needs to be done in such a way that it’s clear that whether or not a solution worked for us, they will make their own choice. (“This worked for me. Have you thought of trying that?”)
How can we communicate it in a way that will be more personal, rather than more academic? Do we have any examples from life, or from friends’ or relatives’ lives, that we can use to empathize with them? (“That sounds really frustrating and difficult. I’m so sorry to hear that. My friend’s daughter went through something similar and I saw how hard it was on her.”)
If they don’t say anything about their faith, I don’t write to them as if they are believers. Instead I ask the Lord, “What are YOU telling me to say?” Has what they wrote tell you anything about their faith? You can begin putting faith into your conversation by saying something like, “It wasn’t easy, but my daughter’s friend decided to begin talking to God about it and He helped her to try some things. Do you believe in God?”
How does my closing invite them to write me back again? (“I care about you and look forward to hearing from you again….”)
Walking alongside works because it’s love first and information laid on the foundation of that love. It’s our love that opens them up and helps them trust us. Half the time, people are lonely and in despair and want a friend, not a solution.
We have a great team of mentors and I know that each one of us wants to have the fullest experience in mentoring. And God will do that as we depend on Him moment by moment
Terri ♥